Help & Support

Welcome to our Help & Support Page

Find out more about our products and services. Here you will find FAQs, user guides and videos to find the answers you are looking for.


Giving you control of our interactive dashboards allows you to identify regional and national trends so that you can future-proof your buying and pricing strategies, relocate stock, tailor finance packages according to your business needs.
Glass’s has comprehensive databases identifying all models and derivatives in the UK market. By linking the Vehicle Registration Mark (VRM) to the Glass Code for each vehicle it is possible to precisely identify each model, each part number and specific repair information for each vehicle.

Our valuation data is based on up to 1.4 million trade observations and up to 8 million retail observations each year. All these observations are fed through statistical modelling with human data editors ensuring highly accurate trade and retail values.

Our transparent approach to generating our data, reporting on its accuracy and highlighting the insights we find, gives you confidence in the facts we provide. We keep track of industry shifts and residual value trends by manufacturer, vehicle segment, fuel type and more.

Using a four-dimensional process, Glass’s takes market data from wholesale and retail sources and processes it using statistical models created by our data scientists delivering a first data draft.

The final step in the production process is taken by our Editorial team. This team is made up of motor industry oracles with over 100 years of automotive industry experience. To improve accuracy beyond that of our competitors, this team takes the first data draft and using their industry knowledge coupled to economic data, they accurately edit the data ready for production.

Vehicle type VAT Included
Cars Yes
Motorcycles Yes
Holiday Homes Yes
Touring Caravans Yes
Motorhomes Yes
Light commercial vehicles (LCV) No*


* The majority of commercial vehicles exclude VAT but there are some which are taxed as ‘cars’. To clarify further, these would include vehicles fitted with side windows to the rear of the driver’s seat with less than 12 seats. Examples include: Fiat Doblo Cargo 5 seat Combi and the Nissan NV200 5 and 7 seat Combi.

Vehicle type Valuation Coverage
Cars 20 Years
Motorcycles 20 Years
Holiday Homes 20 Years
Touring Caravans 20 Years
Motorhomes 20 Years
Light commercial vehicles (LCV) 12 Years

Using data received from wholesale sources, these three valuation points are produced using a series of algorithms. Modified every month, these algorithms consume graded sale price data for every vehicle segment to ensure the best possible accuracy.

Glass’s Trade is synonymous with the market and has been available in the automotive industry bible since 1936. It is defined as follows:

Glass’s Trade

Average condition for age and mileage

No known mechanical faults

Current MOT / needs routine service replacements to pass MOT

Interior & Exterior

Needs minimal “Smart Repair” to achieve showroom ready standard

Acceptable interior trim and exterior paint combinations

Interior mostly undamaged and complete but in need of cleaning

Average equipment level

Spare keys and security codes supplied


Complete documentation available

Near-complete service history

Indicative Auction Grading


The Retail Transacted valuation is calculated using the Retail Asking value as a base. This is a calculation to quantify the difference between dealer advertised prices and dealer transacted prices. Using the Glass’s Editorial team’s industry knowledge delivers customer confidence in these values.

We are constantly updating our applications to ensure the best possible user experience for our customers. To this end, we always recommend that you update your browsers as often as possible. This enables the latest security features and the best possible user experience for you. Over the next few years we will be updating a number of applications and recommend that you update to the latest versions of either Google Chrome or Microsoft Edge ahead of their launches.

Glass’s products help to clarify the automotive landscape, ensuring that you have the information you need to run your business. We are completely independent and impartial meaning that there is no hidden agenda when it comes to reporting what the data dictates. We do not therefore offer one-off valuations.

Glass’s products cover the UK market. We have compatible coverage across Europe and Australia.

It is not possible at this time to value imported vehicles as their specifications can differ significantly from UK specification.

Get In Touch

Did you not find an answer to your question?

Please contact our Customer Experience Team.