Privacy at the Autovista Group

The information in this privacy notice relates to the privacy practices of Autovista Limited of Suite 1, 7th Floor, 50 Broadway, London, SW1H 0BL, United Kingdom, and its subsidiaries and sister companies including Glass Information Services (‘Autovista Group’, ‘we’, ‘us’).

We respect your right to privacy and are committed to complying with all applicable data protection legislation and to ensuring your privacy is protected. We take our related legal obligations seriously, have suitable measures in place to safeguard and secure the Personal Data you provide to us, and aim to be transparent at all times about our treatment of your personal data (‘Personal Data’ as defined in Art.4 (1) of the General Data Protection Regulation, ‘GDPR’).

This privacy notice explains your rights in relation to the Personal Data we hold about you and how:

1. We use and protect that Personal Data;
2. You can instruct us to limit the use of Personal Data about you;
3. We safeguard your privacy and;
4. We may disclose Personal Data about you to others.

1. The scope of this privacy notice

This privacy notice governs our processing of your Personal Data in relation to products and services we This privacy notice governs our processing of your Personal Data in relation to products and services we supply. Please be aware that we also license our products and content to other companies who may produce their own websites, events and digital content. When you use any service which is operated by a third party, the use of your Personal Data will be subject to their terms and conditions detailed in their privacy notice and not ours. If you have any concerns, please contact us at: dataprotection@autovistagroup.com.

2. Collection and use of Personal Data

When you browse our website the only Personal Data we collect is your IP address. Apart from this information, your browsing is anonymous as no Personal Data is collected unless you register to use our products or to receive information from us such as newsletters, in which case we ask for your name, email address, telephone number and job title in addition to the company that you work for. We also collect some basic, anonymous technical information such as click sequences. This information is used to analyze your usage of the website and may be used to send targeted marketing campaigns. Your consent will be sought before any marketing content is sent to you via the information you provide. We aggregate non-personal information relating to the use of this website for statistical purposes but none of your Personal Data is made available to third parties.

3. Registration and use of your Personal Data

When you register on the site using our sign-up processes in order that we may send you selected information, your Personal Data (name, email address, telephone number, job title and the company that you work for) is collected and stored. Unless you have given your consent, the data will not be disclosed to any third party except to the extent either allowed or required by law or where we have identified abusive or non-compliant use of the website. If you give us your approval to use your Personal Data, this data will be handled with the utmost respect for your privacy. Apart from the cases mentioned above, we only process the Personal Data provided by the individual and do not obtain Personal Data from publicly accessible sources.

4. Legal basis for processing Personal Data via our website

The legal basis for processing the Personal Data gathered from using the website is your consent given in the form of a tick box within the Email Preference Centre on our website (see point 6). You may withdraw consent at any time either by using the unsubscribe button, by emailing us at dataprotection@autovistagroup.com or by writing to us at the address at the bottom of this privacy notice.

5. Cookies

Necessary Cookies

If our website is to work properly, you will need to ensure that your web browser is set to accept these cookies. A cookie is a small file (or record in a file) which the website can send to your browser which may then store it on your computer’s hard drive.

Analytical Cookies

These cookies, including third party analytical cookies, allow us to analyse web traffic and to determine more popular areas of our website. Cookies also allow us to make our website more user friendly by allowing us to save all registration details or passwords so that you do not have to re-enter them every time you visit the website. The cookie will stay on your computer and will only be used should you enter our website.

Marketing cookies

Salesforce Account Engagementand Oracle Eloqua, the marketing automation platforms we use, will each place a cookie on your device during your first visit to our website. During this time, you will be shown a cookie notification at the bottom of the website with a link to this Privacy Policy. You are identified as the website visitor with a unique identifier. We may use the Account Engagement or Eloqua cookie and your IP address to allow us to analyse your use of our website, such as the page visited and the time spent on the page. This cookie does not contain any Personal Data about you. The cookie will become inactive after 2 years unless you delete it via your browser settings before then.

We use Google AdWords Remarketing to advertise our website across third-party sites. AdWords remarketing will display ads to you based on what areas of our website you have viewed by placing a cookie on your web browser, enabling us to tailor our marketing to better suit your needs and to only display ads that are relevant to you. Any data collected will be used in accordance with our own privacy policy, as well as Google privacy policies. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and party websites.

You can opt-out of remarketing by visiting the link below:

For Google: https://support.google.com/ads/answer/2662922?hl=en

Advertising cookies

Google Analytics, the advertising platform we use, use cookies record your visit to our site, the pages you have visited, the links you have followed and information about your browser, device and your IP address.

We will use this information based on your browsing patterns to make our display advertising more relevant to your interests. We may also share this information with advertisers, which may use online retargeting to show you ads based on what you read on.

Performance cookies

Hotjar, the performance platform we use, use cookies allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.

Notwithstanding the above, you do not have to accept cookies and you should read the information that came with your web browser software to see how you can set up your web browser to notify you when you receive a cookie and to give you the opportunity to decide to accept or reject it. The cookies will not transmit any information to us about you other than concerning your use of our website.

6. Chatbot Data Collection and Usage

Our chatbot, implemented on Glass.co.uk, is an automated response service designed to enhance your customer service experience. When interacting with the chatbot, we may collect certain personal data, including but not limited to your name, email address, and any information you provide during the conversation. This data is used to provide assistance, improve the chatbot’s functionality, and ensure a seamless experience.

The chatbot may also store cookies to improve performance and user experience. For more information on cookies, please refer to our Cookie Policy (point 5).

Autovista Group retains the contents of chats for 7 days, for training and analysis. We also hold statistical information about the Chatbot service, but this does not contain any personal data. Autovista Group uses a third party, Salesforce Inc, to provide technical support for the chatbot.

We do not share this data with third parties except as necessary to fulfill your requests or as required by law. You have the right to access, modify, or request deletion of your data at any time by contacting us, see How to Contact us (point 21). For more detailed information on how we handle personal data, please refer to the rest of our Privacy Policy.

7. Eloqua tracking technology used by our marketing emails

To personalise how we communicate with you, we include a link to an Email Preference Centre in our marketing emails and webpages. We use tracking pixels in the marketing emails we send you. To support this internal process, Eloqua processes the tracking pixels for us on an anonymous basis and records the unique, anonymous recipient ID. This unique anonymous recipient ID is made available to us in order to monitor open, forward or click activity on the URL’s in our emails. We are then able to enhance the performance and effectiveness of our email marketing.

Your consent to receiving marketing emails from us includes the above tracking of the newsletters and the below data merging, see section 7. 

If you do not wish to be tracked based on marketing emails, please unsubscribe from all our marketing emails by using our Email Preference Centre. You will find a link to our Email Preference Centre in all marketing emails you receive from us.

8. Usage of information from cookies and Eloqua tracking technology

The information obtained by using the tracking pixel as set out above in section 6 may be combined with the information you provide as described above in section 3 and your browsing information obtained by using the cookies as set out above in section 5.  This helps us to better tailor and improve our marketing to you and to personalise your user experience on our website and online.

9. Salesforce Account Engagement tracking technology used by our marketing emails

To personalise how we communicate with you, we include a link to an Email Preference Centre in our marketing emails and webpages. We use tracking pixels in the marketing emails we send you. To support this internal process, Account Engagement processes the tracking pixels for us on an anonymous basis and records the unique, anonymous recipient ID. This unique anonymous recipient ID is made available to us in order to monitor open, forward or click activity on the URL’s in our emails. We are then able to enhance the performance and effectiveness of our email marketing.

Your consent to receiving marketing emails from us includes the above tracking of the newsletters and the below data merging, see section 9. 

If you do not wish to be tracked based on marketing emails, please unsubscribe from all our marketing emails by using our Email Preference Centre. You will find a link to our Email Preference Centre in all marketing emails you receive from us.

10. Usage of information from cookies and Account Engagement tracking technology

The information obtained by using the tracking pixel as set out above in section 6 may be combined with the information you provide as described above in section 3 and your browsing information obtained by using the cookies as set out above in section 5.  This helps us to better tailor and improve our marketing to you and to personalise your user experience on our website and online.

11. Updates

As a recipient of Autovista Group marketing emails and/or Autovista24 you may, from time to time, receive further communications and news about other services which may be available from us or our subsidiaries and sister companies. You can withdraw your consent to receive such communications by updating your preferences. Please follow the link to the Email Preference Centre, which will be contained at the bottom of each marketing and Daily Brief email you receive.

12. Updating your details

If any of the Personal Data that you have provided to us changes, for example if you change your email address, or if you wish to delete your details, please tell us by sending an email to dataprotection@autovistagroup.com.

13. Processing undertaken by us

In the UK, Autovista Group trades as Glass’s Information Services Limited, the creator of Glass’s Guide. Glass’s Information Services Limited processes Personal Data in the UK and other Autovista Group subsidiaries process Personal Data in other EU countries. The following is a broad description of the way in which we as Data Controller process Personal Data. To understand in greater detail how your Personal Data is processed you may need to refer to any personal communications you have received in addition to this privacy notice or contact us at: dataprotection@autovistagroup.com.

14. Reasons / purposes for processing Personal Data

We process Personal Data to enable us to promote our goods and services and to maintain our accounts and records.

15. Types / classes of Personal Data processed

We process Personal Data relevant to the reasons / purposes stated in 10 above. This may include:

• Personal details
• Financial details
• Details regarding the goods or services provided

16. Who the Personal Data may be shared with

Where necessary or required, always in compliance with applicable Data Protection legislation, we may share the Personal Data we process with:

• Central Government
• Credit reference agencies
• Suppliers and service providers
• Debt collectors and tracing agencies
• Financial organisations
• Law enforcement or other investigatory agencies
• Auditors

17. Transfers

Where necessary, Personal Data may be transferred to countries or territories around the world, in full compliance with applicable Data Protection legislation. This will only take place in cases where:

• the European Commission has decided that a third country ensures an adequate level of protection;
• the third party receiving the Personal Data has provided us with adequate safeguards in the form of standard data protection clauses approved by regulatory authorities;
• we comply with a code of conduct approved by a supervisory authority;
• we hold certification under an approved mechanism as provided for in applicable Data Protection legislation; or
• we have agreed contractual clauses authorised by a competent supervisory authority.

18. Your rights

The GDPR gives individuals greater control over how organisations process Personal Data and provides a number of rights to the individual in relation to the use of their Personal Data, including:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights in relation to automated decision making and profiling

If you have any questions relating to your rights under the GDPR please contact us at: dataprotection@autovistagroup.com.

19. Retention of Personal Data

Unless required by legislation or regulation we will not keep Personal Data relating to our customers for longer than three years after the last communication with the individual or the end of a contract with the individual’s employer.

20. Acceptance and changes

By using this website, you signify your consent to this privacy notice. If you do not agree to this privacy notice, please do not use our website.  If we make a material change to our privacy notice we will post the change on our website so that you may be aware of the Personal Data we collect and how we use it at all times. Continued use of the website will signify that you agree to any such change. 

21. Data Protection Contact

Our data protection contact is Jon Winterburn. For queries or comments relating to the processing of personal data please send an email to: dataprotection@autovistagroup.com.

If you are unhappy about the response received from the data protection contact you have the right to make a complaint to your regional Supervisory Authority.

22. How to Contact us 

We welcome your views about our website and our privacy notice.

If you would like to contact us with any queries or comments, please send an email to dataprotection@autovistagroup.com or contact us at:

Glass Information Services (Autovista Group)
Suite 1, 7th Floor, 50 Broadway,
London SW1H 0BL,
England

23. Date of last update

This privacy notice was last updated in December 2024.